Richmond – Vauxhall – Oval – Return
Dear TfL Accessibility,
It’s been a while since I wrote to you. This is not because my trips have been incident free, far from it, but until tonight I have lacked a suitable motivation.
However, tonight I wanted to share with you my experience of waiting, in the rain, for a bus outside Richmond Station from 7.25pm this evening. In the following 30 minutes there were 5 scheduled buses that would take me to my intended destination. Two 190 services were advertised on the electronic departure board, but when they arrived their destination showed “Not in Service” and they did not stop. Two other buses, a 419 service, registration SN55 HKJ, and an R68 service, registration RX51 FGP, did stop but the ramps on both buses failed to deploy.
I finally boarded an R68 service at 7.55pm.
I cannot fault either driver for their efforts to deploy the ramps. Both followed the steps in the Big Red Book. Their equipment, the bus, was simply not fit for purpose.
I’m sure that both buses were reported, and their ramps received maintenance. However, I’m sure this also happened when I previously reported incidents involving SN55 HKJ.
What I’m keen to know, and the purpose of writing to you about this experience, is to ask what practical difference contacting you makes? What is done with the information I supply, and can you illustrate how service is improved as a result?
These questions sound rather mealy mouthed. Please believe me when I say that is not my intention. I’m happy to spend my effort reporting incidents of this nature to you, but only if that effort has some material impact, which I currently cannot see.